We happily accept cancellations prior to deposit being paid, after this you may cancel your order, but the deposit is non-refundable and covers the cost of creating the first sample of your stationery.
Due to the custom nature of our work, we cannot offer refunds or exchanges. We are not responsible for misspellings in approved proofs, so be sure to check your proofs carefully for spelling, punctuation, capitalisation, grammar, dates, and addresses. Returns based on colour choice are not accepted. All computer monitors vary, so your printed stationery may look different on your computer. We recommend placing your order in plenty of time to receive a hard copy proof, so you know exactly what your final product will look like. We also recommend viewing your proofs on a computer as opposed to a phone or tablet.
That said, we are good people and will try our best to make sure you are happy with your designs! Thank you for your understanding!